Verizon Forgives $18,000 Cell Phone Bill
IN 2006 Bob St. Germain from Dover, Mass. experienced the ultimate in cell phone “bill shock” when his Verizon Wireless bill came to $ 18,000. His 22-year-old son ran up charges after a promotional plan he was using expired. We have all heard of this before, but not to this extreme.
Verizon initially offered to ease the pain by cutting the bill in half to $ 9,000, but that was still too much for St. Germain. Verizon eventually determined the bill to be “uncollectable”, leaving St. Germain not owing anything.
The FCC’s consumer and governmental affairs bureau is looking into the issue of cell phone “bill shock” One method under consideration is sending subscribers a text message when the bill exceeds a certain level.